Before you order.
Email support@awlden.com. We reply within one business day, Monday to Friday, 9:00–17:00 CET (about 3:00–11:00 AM ET).
Where do orders ship from?
From our partner warehouse in China. Every order ships with tracking, and the tracking link arrives by email.
How long does delivery take?
1–2 business days to pack and 5–10 in transit: usually 6–12 business days in total. Engraved key fobs take a little longer, and the estimate at checkout includes it.
Will I pay import duties?
No. Import duties are included in the price. What you see at checkout is what you pay.
Can I return it?
Yes. Return it unused within 30 days, counted from delivery, for a full refund. If it arrives faulty, we replace it or refund you in full, at our cost. Your choice.
Is it real leather?
Yes. The wallet, watch roll, valet tray and key fob are crazy-horse cowhide, which is genuine leather. We describe the leather only in terms our makers confirm in writing.
Can I personalise a piece?
The key fob is laser-engraved with up to three initials, included in the price. The other pieces are not personalised.