Help
Shipping, returns and care.
Email support@awlden.com. We reply within one business day, Monday to Friday, 9:00–17:00 CET (about 3:00–11:00 AM ET).
Shipping
Where it comes from, and when.
- Destination
- United States only
- Cost
- Free, tracked
- Ships from
- Our partner warehouse in China
- Packing
- 1–2 business days
- Transit
- 5–10 business days
- Total
- Usually 6–12 business days
- Engraving
- Key fobs take a little longer; the checkout estimate includes it
- Import duties
- Included in the price. Nothing to pay on delivery
Returns
30 days, counted from delivery.
- Change of mind
- Return it unused within 30 days of delivery for a full refund
- Faulty or damaged
- Replaced, or refunded in full, at our cost. Your choice
- Engraved key fobs
- Returnable only if faulty or engraved incorrectly
- How
- Email support@awlden.com with your order number; we send the return address and steps
- Refunds
- To the original payment method within 5 business days of receiving the return
Care
Looking after crazy-horse leather.
- Scuffs
- Rub with your thumb; the oils move and the mark fades
- Water
- Wipe dry; keep it out of standing water
- Conditioning
- A neutral leather balm once or twice a year
- Decanter
- Rinse with warm water only, air-dry upside down, no dishwasher